At RaceWin, our goal is to ensure your satisfaction with our subscription services. If, for any reason, you are not completely satisfied with your purchase, we are happy to assist you with returns within our policy guidelines.
1. Refund Policy Overview
- RaceWin offers a 3-day money-back guarantee for all new subscription purchases.
- If you are not satisfied with your subscription, you may request a full refund within 3 days from the date of your initial purchase.
- After the 3-day window has passed, all sales are considered final, and no refunds will be issued.
2. Eligibility for Returns and Refunds
To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 3 calendar days from the initial date of subscription purchase.
- The subscription must be a new purchase. Refunds are not applicable to renewals, auto-renewals, or recurring subscription fees.
- Refunds will only be provided for the first-time purchase of a subscription plan. Subsequent renewals or second-time purchases are not eligible.
- Discounted or promotional subscriptions are generally non-refundable unless otherwise stated.
3. Non-Refundable Situations
Refunds will not be issued if:
- The 3-day return window has expired.
- The subscription has been used excessively within the 3-day period.
- There is evidence of abuse of the return policy (e.g., repeated purchases and refund requests).
- A user has previously received a refund for the same type of subscription.
4. How to Request a Refund
If you meet the eligibility criteria above and would like to request a refund, please follow these steps:
Contact Us
Send an email to our support team at support@racewin.com with the subject line: “Refund Request - [Your Order Number].”
Provide Necessary Details
Send an email to our support team at support@racewin.com with the subject line: “Refund Request - [Your Order Number].”
In your email, please include:
- Your order number or receipt.
- The email address associated with your RaceWin account.
- A brief reason for the refund request.
5. Cancellation Policy for Future Renewals
If you wish to cancel your subscription to prevent future charges, you can do so at any time:
- Login to your account on the RaceWin website.
- Navigate to the "Subscription Management" section.
- Click on “Cancel Subscription” to stop any future renewals.
- Your subscription will remain active until the end of the current billing cycle. No additional charges will be incurred after cancellation.
6. Contact Us
If you have any questions or need further assistance, our customer support team is available to help:
