Effective Date: [11-06-2025]
These Terms and Conditions ("Agreement") govern your use of the Racewin Mart Pvt. Ltd. vendor services available via www.racewin.in. By registering as a vendor, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement and all incorporated policies, including the Privacy Policy, Shipping Policy, Cancellation Policy, and Terms of Use, available at:
● Terms of Use: https://racewinmart.com/terms.php
● Privacy Policy: https://racewinmart.com/privacy.php
● Cancellation Policy: https://racewinmart.com/cancellation.php
● Shipping Policy: https://racewinmart.com/shipping-policy.php
1. AGREEMENT & ACCEPTANCE
By completing vendor registration on Racewin Mart, you confirm your acceptance of this Agreement and agree to comply with all Racewin policies and applicable laws.
2. VENDOR ELIGIBILITY & REGISTRATION
● You must be a legally recognized business entity under Indian law.
● Mandatory documents: PAN, GST, FSSAI (if applicable), business registration, and
● Racewin reserves the right to verify details, reject incomplete applications, and suspend or terminate any vendor found providing false or misleading information.
3. PRODUCT LISTINGS & COMPLIANCE
You are responsible for:
● Accurate product titles, images, descriptions, prices, and stock levels.
● Compliance with all applicable Indian laws (e.g., BIS, FSSAI, Legal Metrology).
● Ensuring no listings involve counterfeit, infringing, prohibited, or unsafe products.
● Immediate removal of any non-compliant listing upon notification by Racewin.
4. ORDER FULFILLMENT, SHIPPING & DELIVERY
● Orders must be shipped within 24 to 48 hours, unless mutually agreed otherwise.
● Vendors must provide valid tracking details for every order.
● Products must be packaged securely to prevent damage during transit.
● Vendors using third-party logistics or operating as drop-shippers are responsible for coordination and quality.
5. PAYMENTS & SETTLEMENTS
● Payments are collected by Racewin Mart via PayU or similar payment gateways.
● Funds are released 7–14 days post-delivery, subject to refund eligibility.
● Settlements are processed weekly or monthly, along with detailed reconciliation reports.
● Deductions may apply for refunds, returns, disputes, or fraud investigations.
Custom Payment Gateway Option:
If a vendor wishes to use their own payment gateway, all supporting documents and licenses must be submitted and approved by Racewin.
Brand Ownership:
To retain brand ownership, the vendor must sign and submit relevant legal documentation. Otherwise, the domain’s contact page must reflect Racewin’s details and the vendor must operate under Racewin guidelines.
6. CANCELLATIONS, RETURNS & REFUNDS
● Returns must be accepted in accordance with category-specific policies.
● Vendors bear return shipping costs for defective, damaged, or incorrect items.
● Customer refunds are initiated by Racewin, and settlement amounts will be adjusted accordingly.
7. PRICING, STOCK & PROMOTIONS
● All prices must include applicable GST and comply with MRP regulations.
● Vendors are responsible for:
○ Updating stock availability in real-time
○ Accurate pricing and tax categorization
○ Informing Racewin of promotions or sales campaigns in advance
8. VENDOR OBLIGATIONS & INDEMNITY
You agree to:
● Provide genuine and quality-assured products.
● Ensure all items meet labeling, packaging, and warranty norms.
● Handle customer support, queries, and complaints post-sale.
● Indemnify Racewin against any claims, damages, or losses due to your negligence or violation of laws.
9. DATA PRIVACY & CONFIDENTIALITY
● Vendor access to customer data is strictly for order fulfillment.
● Use of data must comply with the IT Act, 2000, and Digital Personal Data Protection (DPDP) Act, 2023.
● Sharing, selling, or misusing customer data is strictly prohibited and will lead to termination and legal action.
10. PLATFORM USAGE & INTELLECTUAL PROPERTY
● You are granted a non-exclusive, limited, and revocable license to use the Racewin vendor platform.
● You shall not:
○ Reverse-engineer, replicate, or copy the platform
○ Use Racewin’s brand or logo without written consent
○ Share admin or backend access with unauthorized parties
11. ACCOUNT SUSPENSION & TERMINATION
Racewin reserves the right to suspend or terminate vendor accounts for:
● Breach of this Agreement or applicable laws
● Customer complaints, fraud, or failure to pay subscription fees
● On legal or regulatory grounds Vendors may request termination with 30 days’ written notice. All pending payments and obligations must be settled before termination is processed.
12. LIMITATION OF LIABILITY
Racewin Mart is not liable for:
● Vendor-related issues (delays, defects, legal violations)
● Damages or losses arising from third-party services
● Interruptions due to force majeure events (natural disasters, strikes, etc.)
13. DISPUTE RESOLUTION & GOVERNING LAW
● Disputes should be resolved amicably.
● If unresolved, disputes will be subject to arbitration under the Arbitration and Conciliation Act, 1996.
● Arbitration and legal proceedings will be held in Hyderabad, Telangana, under the exclusive jurisdiction of its courts.
14. MODIFICATION OF TERMS
● Racewin may amend this Agreement from time to time.
● Updates will be communicated via dashboard or email.
● Continued use of the vendor platform constitutes your acceptance of the revised terms.
15. LEGAL COMPLIANCE
Vendors agree to adhere to all applicable laws and regulations, including but not limited to:
● Consumer Protection (E-Commerce) Rules, 2020
● GST Act, 2017
● FSSAI, BIS, and Legal Metrology laws
● Information Technology Act, 2000
Failure to comply may result in suspension, penalties, or legal action.
16. DECLARATION
By registering as a vendor on Racewin Mart, you declare that:
● You are legally authorized to represent your business
● All submitted information and documents are true and valid
● You agree to abide by this Agreement and all related policies